COVID-19

Correct as of 08.03.2020 at 06:00 (CDT)

Health Information

Question Answer

What is the latest US health guidance on COVID-19?

The official updates from the US government provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated. Read more information on the Centers for Disease Control and Prevention (CDC) website.

What precautions are being taken by Center staff to protect students?

To protect the safety and well-being of our students and staff, Lipscomb University has extended Spring Break until March 29, 2020. Undergraduate classes will resume online on March 30, 2020, and will continue for the remainder of the spring semester in an online format. Read the most up-to-date information from Lipscomb University about coronavirus.

We are carefully following the advice of the US government and the CDC, part of the Department of Health and Human Services, to ensure the health of our whole US community, including all our students and staff.

You can find further information on these government websites:

https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html

https://www.cdc.gov/coronavirus/2019-ncov/index.html

 All our staff and students have been instructed on what to do if they feel unwell. Staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Our teams on each campus are trained to manage any health concerns or illness. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to coronavirus.

Is Lipscomb University testing students for signs of infection?

No, we are not testing students and have no plans to do so unless advised to by US government officials.

Can students wear face masks?

The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so.

What can students do to protect themselves against infection?

Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

What healthcare arrangements are in place if a student becomes ill?

Students often fall ill with everyday colds, coughs and infections – and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.

Please be assured that the US government is well prepared and has put in place infection control measures, and the hospital system is well prepared to manage any further cases should they occur.

If a student falls ill with symptoms that could be coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, then they will be taken to the nearest appropriate medical facility.

I am worried about my health – do I have to come to campus?

To protect the safety and well-being of our students and staff, Lipscomb University has extended Spring Break until March 29, 2020. Undergraduate classes will resume online on March 30, 2020, and will continue for the remainder of the spring semester in an online format. You can read more about this on the Lipscomb University website.

The University’s residence halls will open on March 21, 2020 for students who have requested housing through the Student Life Office.

We are carefully following the advice of the US government to ensure the health of our students and staff.

Please email globalstudentsupport@studygroup.com for assistance if you have further questions.

Who should I contact with any other questions?

If you/your child are/is due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and Lipscomb University in the subject of your email.

For inquiries related to students who are already at Lipscomb University, please contact your student’s Advisor. Alternatively, please contact globalstudentsupport@studygroup.com for assistance.

Travel Information

Question Answer

Are there travel restrictions for entering the USA?

The US government has implemented travel restrictions for foreign nationals into the USA from multiple countries due to COVID-19. The official updates from the US government provide the very latest information. This includes health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation, and advice is being updated regularly.

As of March 18, 2020, the US government has suspended all routine visa services in most countries worldwide due to COVID-19. Embassies and consulates in these countries will cancel all routine immigrant and nonimmigrant visa appointments as of March 18, 2020. Embassies will resume routine visa services as soon as possible. For more information, visit https://www.usembassy.gov/

What health tests are being carried out by health officials at airports and other ports of entry?

At this time, travel restrictions and entry screening apply only to travelers arriving from some countries or regions with widespread ongoing spread of COVID-19. However, US policies are subject to change as the situation evolves. You can read further travel information on the CDC website.

The official updates from the US government provide the very latest information, including health and travel advice and information on current travel restrictions.

Can I travel at this time?

We are advising all our students currently in the US to remain in the country for the foreseeable future. Whilst the US government has clearly outlined which countries are currently under a travel ban, this guidance can change at a moment’s notice. Therefore to avoid any risk of not being allowed to re-enter the country, we are advising students to remain in the US. Anyone who chooses to leave the US to travel home will need to adhere to any US travel advice and restrictions in place at the time they plan to return.

If parents are planning to visit their children in the US, we advise you to first check the travel advice from the US government regarding travel bans and self-quarantine as this may impact the time you can spend with your child.

What should I do if my travel plans are affected by travel restrictions?

If your travel plans are affected by travel restrictions, please email globalstudentsupport@studygroup.com to discuss your individual situation.

What if I cannot travel to attend my course?

If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

The International Study Center and Lipscomb University are continuing to develop robust online teaching and learning environments to minimise disruption to study plans for all students that wish to continue their studies online. We will be in contact with instructions on how students can begin their studies online in due course.

Course-Related Information

Question Answer

Is the Lipscomb University campus open for me to attend my classes?

To protect the safety and well-being of our students and staff, Lipscomb University has extended Spring Break until March 29, 2020. Undergraduate classes will resume online on March 30, 2020, and will continue for the remainder of the spring semester in an online format. Read the most up-to-date information from Lipscomb University about coronavirus.

We are carefully following the advice of the US government to ensure the health of our students and staff. Please email globalstudentsupport@studygroup.com for assistance if you have further questions.

If I want to withdraw from studying so I can return home. What should I do?

We are committed to working with every student on the options to continue studying with us. If you want to withdraw, please contact your Student Advisor.

If I want to cancel my place to study, what should I do?

Our standard cancelation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.

If I’m unable to arrive on time to start my course due to travel restrictions, will you refund course fees, local transfer and accommodation costs?

We are committed to working with every student on the options to continue studying with us. Our standard cancellation and refund policies will have been provided to you when your place was confirmed.

For students who decide to withdraw after beginning their online courses, direct admission students may receive a 100% refund on their tuition and deposit within the first two (2) weeks of starting their course online or a 50% refund within the first four (4) weeks, should they decide not to continue with virtual learning for the Fall Semester.

If a student completes the course online and is then not able to come to the US because of visa issues, that student will be entitled to a 50% refund of tuition paid after completing the online program if he/she has achieved the required minimum GPA requirement, has met academic progress criteria, and shows evidence of three (3) visa denials.

To cancel your place before the commencement of your program or withdraw from your studies during the Trial Period, please use the following link: https://www.studygroup.com/request-withdrawal-NA

Additional Information

Student wellbeing is always our top priority and we understand this is a challenging period for you. Students are always welcome to speak with any member of our team at the International Study Center for support.

Alternatively, you can send inquiries to globalstudentsupport@studygroup.com.